Hopkite

Support

Questions about our games? Most answers are below. Still stuck? Email [email protected]; we usually reply within two working days.

Wolf in the Flock · Trailfill · Dotquilt · Halfhive · Crownplot · Double Booked

Wolf in the Flock

How do I restore my purchases?

Use the Restore purchases link at the very bottom of the Shop, or Settings > Purchases > Restore purchases. Sign in to the same Google Play or Apple account you bought with. Restore brings back one-time purchases (Remove ads, All flocks). Packs that are used up when bought (Small coin pack, Medium coin pack, Large coin pack) cannot be restored.

I bought Remove ads but I still see ads.

Remove ads stops interstitial (full-screen) and banner ads. Rewarded videos stay, because you choose to watch them for a reward. If full-screen ads still appear, use Restore purchases (see the first question), make sure you are signed in to the account you bought with, then restart the game.

How do I remove ads?

Buy Remove ads in the Shop (No ads & coin packs) or Settings > Purchases > Remove ads. It is a one-time purchase that you can restore on your other devices.

I reinstalled the game or got a new phone. Where is my progress?

Progress is saved only on the device, because the game has no accounts or cloud saves. Uninstalling or changing devices starts the game fresh, unless your device's own backup restored the app's data. Use Restore purchases to get your one-time purchases back.

How do I delete my data?

Open Settings > Privacy > Delete my data and confirm. This erases everything the game saved on your device and cannot be undone. Data held by Google for ads and analytics is described in the privacy policy (section "Delete your data"); for anything else email [email protected].

How do I change my ad privacy choices?

Open Settings > Privacy > Ad choices. In the EEA, the UK and Switzerland this reopens Google's consent message; in US states with privacy laws it lets you opt out of personalized ads. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking.

How do I get a refund?

Refunds are handled by the store, not by us: Google Play refunds or Apple refunds.

I can't see the tell. Is the wolf really there?

Yes, every flock has exactly as many impostors as the level says, and each one shows at least two tells before the timer ends. Watch for a tail, an ear, glowing eyes, fangs, a lick or a glint on one eye. If the tells are hard to see, turn on Settings > Accessibility > Bigger, bolder tells. Fail the same level twice and the next try starts with free binoculars.

When does the daily flock change?

At 00:00 UTC. Everyone in the world plays the same five wolves that day.

How do I unlock the other flocks?

With coins you earn by catching wolves (open Flocks from the main menu), or all at once with the All flocks purchase.

Something else, or a bug?

Email [email protected] with the game's name, your phone model, its Android or iOS version, the game's version (at the bottom of Settings) and what happened. A screenshot helps. We usually reply within two working days.

Trailfill

How do I restore my purchases?

Use the Restore purchases link at the bottom of the Shop (the bag icon on the home screen), or Settings > Purchases > Restore purchases. Sign in to the same Google Play or Apple account you bought with. Restore brings back one-time purchases (Remove ads, All themes, Supporter pack). Packs that are used up when bought (10 hints, 50 hints) cannot be restored.

I bought Remove ads but I still see ads.

Remove ads stops interstitial (full-screen) and banner ads. Rewarded videos stay, because you choose to watch them for a reward. If full-screen ads still appear, use Restore purchases (see the first question), make sure you are signed in to the account you bought with, then restart the game.

How do I remove ads?

Buy Remove ads in the Shop (the bag icon on the home screen) or Settings > Purchases > Remove ads. It is a one-time purchase that you can restore on your other devices.

I reinstalled the game or got a new phone. Where is my progress?

Progress is saved only on the device, because the game has no accounts or cloud saves. Uninstalling or changing devices starts the game fresh, unless your device's own backup restored the app's data. Use Restore purchases to get your one-time purchases back.

How do I delete my data?

Open Settings > Privacy > Delete my data and confirm. This erases everything the game saved on your device and cannot be undone. Data held by Google for ads and analytics is described in the privacy policy (section "Delete your data"); for anything else email [email protected].

How do I change my ad privacy choices?

Open Settings > Privacy > Ad choices. In the EEA, the UK and Switzerland this reopens Google's consent message; in US states with privacy laws it lets you opt out of personalized ads. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking.

How do I get a refund?

Refunds are handled by the store, not by us: Google Play refunds or Apple refunds.

When does the daily puzzle change?

At 00:00 UTC, the same board for everyone. Monday's puzzle is the easiest and Sunday's the hardest.

How do I get more hints?

You start with 3. You earn one for each daily you solve and one for every three practice puzzles (earning stops at 9). When you are out, you can watch an optional video for one more, or buy a pack in the Shop. Undo and reset are always free, so you never need a hint to finish.

What is a streak freeze?

It covers one missed day so your daily streak survives. You can hold two; get one from Stats by watching an optional video (at most one a week). A held freeze is used automatically when you miss a day.

How do I unlock board themes?

Sunrise, Meadow and Berry unlock free at a 3-, 7- and 14-day best streak. Ocean and Graphite come with All themes or the Supporter pack.

Something else, or a bug?

Email [email protected] with the game's name, your phone model, its Android or iOS version, the game's version (at the bottom of Settings) and what happened. A screenshot helps. We usually reply within two working days.

Dotquilt

How do I restore my purchases?

Use the Restore purchases link at the bottom of the Shop (the bag icon on the home screen), or Settings > Purchases > Restore purchases. Sign in to the same Google Play or Apple account you bought with. Restore brings back one-time purchases (Remove ads, All themes, Supporter pack). Packs that are used up when bought (10 hints, 50 hints) cannot be restored.

I bought Remove ads but I still see ads.

Remove ads stops interstitial (full-screen) and banner ads. Rewarded videos stay, because you choose to watch them for a reward. If full-screen ads still appear, use Restore purchases (see the first question), make sure you are signed in to the account you bought with, then restart the game.

How do I remove ads?

Buy Remove ads in the Shop (the bag icon on the home screen) or Settings > Purchases > Remove ads. It is a one-time purchase that you can restore on your other devices.

I reinstalled the game or got a new phone. Where is my progress?

Progress is saved only on the device, because the game has no accounts or cloud saves. Uninstalling or changing devices starts the game fresh, unless your device's own backup restored the app's data. Use Restore purchases to get your one-time purchases back.

How do I delete my data?

Open Settings > Privacy > Delete my data and confirm. This erases everything the game saved on your device and cannot be undone. Data held by Google for ads is described in the privacy policy (section "Delete your data"); for anything else email [email protected].

How do I change my ad privacy choices?

Open Settings > Privacy > Ad choices. In the EEA, the UK and Switzerland this reopens Google's consent message; in US states with privacy laws it lets you opt out of personalized ads. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking.

How do I get a refund?

Refunds are handled by the store, not by us: Google Play refunds or Apple refunds.

What do the rules on the patches mean?

A number: the dots in the patch add up to it. <N or >N: the sum is less than or more than N. =: every domino half in the patch shows the same number. ≠: every half shows a different number. Squares without a patch take any number, and a domino may cross from one patch into the next. Use every domino and cover every square; on a full board a broken patch turns red.

When does the daily puzzle change?

At 00:00 UTC, the same board for everyone. Monday and Tuesday are easy, Wednesday and Thursday medium, Friday and Saturday hard, and Sunday's puzzle is the expert one.

How do I get more hints?

You start with 3. You earn one for each daily you solve and one for every three practice puzzles (earning stops at 9). When you are out, you can watch an optional video for one more, or buy a pack in the Shop. A hint takes wrong dominoes back to the tray and lays the next one where it belongs. Undo and reset are always free, so you never need a hint to finish.

What is a streak freeze?

It covers one missed day so your daily streak survives. You can hold two; get one from Stats by watching an optional video (at most one a week). A held freeze is used automatically when you miss a day.

How do I unlock board themes?

Classic is free. Linen, Garden and Denim unlock free at a 3-, 7- and 14-day best daily streak. Candy and Slate come with All themes or the Supporter pack. Every theme has a light and a dark look.

Something else, or a bug?

Email [email protected] with the game's name, your phone model, its Android or iOS version, the game's version (at the bottom of Settings) and what happened. A screenshot helps. We usually reply within two working days.

Halfhive

How do I restore my purchases?

Use the Restore purchases link at the bottom of the Shop (the bag icon on the home screen), or Settings > Purchases > Restore purchases. Sign in to the same Google Play or Apple account you bought with. Restore brings back one-time purchases (Remove ads, All themes, Supporter pack). Packs that are used up when bought (10 hints, 50 hints) cannot be restored.

I bought Remove ads but I still see ads.

Remove ads stops interstitial (full-screen) and banner ads. Rewarded videos stay, because you choose to watch them for a reward. If full-screen ads still appear, use Restore purchases (see the first question), make sure you are signed in to the account you bought with, then restart the game.

How do I remove ads?

Buy Remove ads in the Shop (the bag icon on the home screen) or Settings > Purchases > Remove ads. It is a one-time purchase that you can restore on your other devices.

I reinstalled the game or got a new phone. Where is my progress?

Progress is saved only on the device, because the game has no accounts or cloud saves. Uninstalling or changing devices starts the game fresh, unless your device's own backup restored the app's data. Use Restore purchases to get your one-time purchases back.

How do I delete my data?

Open Settings > Privacy > Delete my data and confirm. This erases everything the game saved on your device and cannot be undone. Data held by Google for ads is described in the privacy policy (section "Delete your data"); for anything else email [email protected].

How do I change my ad privacy choices?

Open Settings > Privacy > Ad choices. In the EEA, the UK and Switzerland this reopens Google's consent message; in US states with privacy laws it lets you opt out of personalized ads. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking.

How do I get a refund?

Refunds are handled by the store, not by us: Google Play refunds or Apple refunds.

What are the rules?

Every square holds a bee or a blossom. Every row and every column holds as many bees as blossoms (3 and 3 on a 6×6 board). No more than two of the same symbol may sit side by side in a row or a column. = between two squares means they hold the same symbol; × means they hold different ones. Every puzzle has exactly one solution and can be solved by logic alone, without guessing. A broken rule is marked in red; you can turn the marks off in Settings.

When does the daily puzzle change?

At 00:00 UTC, the same 6×6 board for everyone. Monday and Tuesday are easy, Wednesday and Thursday medium, Friday and Saturday hard, and Sunday's puzzle is the expert one.

How do I get more hints?

You start with 3. You earn one for each daily you solve and one for every three practice puzzles (earning stops at 9). When you are out, you can watch an optional video for one more, or buy a pack in the Shop. A hint clears wrong squares, fills the next square you can prove and tells you which rule proves it. Undo and reset are always free, so you never need a hint to finish.

What is a streak freeze?

It covers one missed day so your daily streak survives. You can hold two; get one from Stats by watching an optional video (at most one a week). A held freeze is used automatically when you miss a day.

How do I unlock board themes?

Meadow is free. Clover, Lavender and Honeycomb unlock free at a 3-, 7- and 14-day best daily streak. Sorbet and Slate come with All themes or the Supporter pack. Every theme has a light and a dark look.

Something else, or a bug?

Email [email protected] with the game's name, your phone model, its Android or iOS version, the game's version (at the bottom of Settings) and what happened. A screenshot helps. We usually reply within two working days.

Crownplot

How do I restore my purchases?

Use the Restore purchases link at the bottom of the Shop (the bag icon on the home screen), or Settings > Purchases > Restore purchases. Sign in to the same Google Play or Apple account you bought with. Restore brings back one-time purchases (Remove ads, All themes, Supporter pack). Packs that are used up when bought (10 hints, 50 hints) cannot be restored.

I bought Remove ads but I still see ads.

Remove ads stops interstitial (full-screen) and banner ads. Rewarded videos stay, because you choose to watch them for a reward. If full-screen ads still appear, use Restore purchases (see the first question), make sure you are signed in to the account you bought with, then restart the game.

How do I remove ads?

Buy Remove ads in the Shop (the bag icon on the home screen) or Settings > Purchases > Remove ads. It is a one-time purchase that you can restore on your other devices.

I reinstalled the game or got a new phone. Where is my progress?

Progress is saved only on the device, because the game has no accounts or cloud saves. Uninstalling or changing devices starts the game fresh, unless your device's own backup restored the app's data. Use Restore purchases to get your one-time purchases back.

How do I delete my data?

Open Settings > Privacy > Delete my data and confirm. This erases everything the game saved on your device and cannot be undone. Data held by Google for ads is described in the privacy policy (section "Delete your data"); for anything else email [email protected].

How do I change my ad privacy choices?

Open Settings > Privacy > Ad choices. In the EEA, the UK and Switzerland this reopens Google's consent message; in US states with privacy laws it lets you opt out of personalized ads. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking.

How do I get a refund?

Refunds are handled by the store, not by us: Google Play refunds or Apple refunds.

What are the rules?

Place one crown in every row, every column and every coloured region. Crowns never touch each other, not even diagonally. Every puzzle has exactly one solution and can be solved by logic alone, without guessing; any placement that keeps every rule counts as solved. Conflicts are marked as you play: two crowns in one row, column or region, crowns that touch, or a row, column or region left with no square for its crown. They show real rule breaks only and are never a comparison with a stored answer; you can turn them off in Settings > Play > Show conflicts. The ? in the game's top bar shows the rules at any time, and Settings > Help > How to play replays the tutorial.

How do X marks and Auto X work?

An X is your own note that a square cannot hold a crown. Tap an empty square once for an X, again for a crown, and once more to clear it; Settings > Play > Crown first swaps the order, so the first tap places a crown. Drag your finger across squares to put an X on every empty square you pass; a drag that starts on an X clears X instead, and a drag never changes a crown. Auto X (Settings > Play, on by default) shows a soft X on every empty square that a crown on the board rules out: its row, its column, its region and the eight squares around it. The soft X marks follow your crowns, so they disappear when you remove the crown. Undo takes back a whole drag in one step.

When does the daily puzzle change?

At 00:00 UTC, the same board for everyone. Monday is an easy 7×7, Tuesday an easy 8×8, Wednesday a medium 8×8, Thursday a medium 9×9, Friday and Saturday a hard 9×9, and Sunday's 9×9 is the expert one.

How do hints work, and how do I get more?

A hint first clears any wrong marks, then takes the next logical step and explains it in one sentence, highlighting the squares and areas that prove it (for example: "This region fits only in this row, so no other square of the row can take a crown."). You start with 3 hints. You earn one for each daily you solve and one for every three practice puzzles (earning stops at 9). When you are out, you can watch an optional video for one more, or buy a pack in the Shop. Undo and reset are always free, so you never need a hint to finish.

How do streaks and streak freezes work?

Solve the daily puzzle on consecutive days (by the UTC date) to build your streak; Stats shows your current and best streak and a five-week calendar. A streak freeze covers one missed day so your streak survives. You can hold two; get one from Stats by watching an optional video (at most one a week). A held freeze is used automatically when you miss a day.

How do I unlock board themes?

Parchment is free. Orchard, Tapestry and Stained Glass unlock free at a 3-, 7- and 14-day best daily streak. Porcelain and Sunset come with All themes or the Supporter pack (All themes also unlocks the streak themes at once). Every theme has a light and a dark look, with its own region colours, crown and mark style.

Is there a colour-blind mode?

Yes. Settings > Accessibility > Colour-blind palette switches the regions to colour-blind-safe tints and gives every region its own pattern. Regions are always separated by thick borders, so no region relies on colour alone. The dark theme is in Settings > Look; Reduce motion and Larger text are in Settings > Accessibility.

Something else, or a bug?

Email [email protected] with the game's name, your phone model, its Android or iOS version, the game's version (at the bottom of Settings) and what happened. A screenshot helps. We usually reply within two working days.

Double Booked

How do I restore my purchases?

Use Settings > Purchases > Restore purchases. Sign in to the same Google Play or Apple account you bought with. Restore brings back one-time purchases (Remove ads).

I bought Remove ads but I still see ads.

Remove ads stops the ads between nights. Rewarded videos stay, because you choose to watch them for a reward. If full-screen ads still appear, use Restore purchases (see the first question), make sure you are signed in to the account you bought with, then restart the game.

How do I remove ads?

Buy Remove ads in the Shop or Settings > Purchases > Remove ads. It is a one-time purchase that you can restore on your other devices.

I reinstalled the game or got a new phone. Where is my progress?

Progress is saved only on the device, because the game has no accounts or cloud saves. Uninstalling or changing devices starts the game fresh, unless your device's own backup restored the app's data. Use Restore purchases to get your one-time purchases back.

How do I delete my data?

Open Settings > Privacy > Delete my data and confirm. This erases everything the game saved on your device and cannot be undone. Data held by Google for ads and analytics is described in the privacy policy (section "Delete your data"); for anything else email [email protected].

How do I change my ad privacy choices?

Open Settings > Privacy > Ad choices. In the EEA, the UK and Switzerland this reopens Google's consent message; in US states with privacy laws it lets you opt out of personalized ads. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking.

How do I get a refund?

Refunds are handled by the store, not by us: Google Play refunds or Apple refunds.

How do I tell a real guest from a fake?

Compare every guest with their papers. The face must match the photo on their ID card: clothes, glasses, earrings and beards may change, the face and the hair colour may not. The card's dates must make sense against tonight's date on the desk calendar. Later nights add more checks, such as the booking and the card itself. Tap a face or a paper to look closer. Settings > Help > How to play lists every check you have met so far.

Why was I fired?

Three mistakes in one night and the manager fires you for the night: checking in a fake, turning away a real guest, or running out of time on a guest. The stars you earned stay. On the result card you can watch an optional video once a night for a second chance: the last mistake is undone and that guest comes back.

How do hints work?

During a night, tap HINT and watch an optional video: the hotel cat sniffs the guest and marks the area of one tell, or tells you that nothing is odd about a real guest. You can use up to three hints a night.

What is the daily night?

Once you have finished the three training nights, the lobby offers one daily night a day, with the same guests for everyone on the same date. A new one opens at midnight on your phone's clock. When it is done, Share sends a spoiler-free result: your stars, your score and one symbol per guest.

Are the guests real people?

No. Every guest, face, photo, name and document is made up by the game from its own drawings; no real person's photo, ID or personal data is used. The game never uses your camera or your photos.

Do I need an internet connection?

No. Every night, the daily night included, plays offline. Ads, purchases and Restore purchases need a connection.

Something else, or a bug?

Email [email protected] with the game's name, your phone model, its Android or iOS version, the game's version (at the bottom of Settings) and what happened. A screenshot helps. We usually reply within two working days.